What does the status of my product and service mean?
Each product and service on your account has a status label. Here’s what each means and what you might need to do:
Active
Your hosting is up and running with no issues. You can:
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Manage files and databases
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Create emails
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Install apps (like WordPress)
No action needed.
⛔ Suspended
Your hosting is temporarily disabled. This could happen if:
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A payment is overdue
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There was a terms of service violation
What to do:
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Go to Invoices and pay any unpaid invoices.
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If you’re unsure and if all your invoices are paid, Contact support.
❌ Terminated
The service has been cancelled and deleted, usually after:
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Expiry with no renewal
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Manual cancellation
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Long overdue invoices
What to do:
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You’ll need to order a new hosting plan if you want to host your site again.
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Data recovery is not possible once terminated.
⚠️ Pending, Cancelled, Expired
Some other statuses you might see:
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Pending: Just ordered, waiting for setup.
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Cancelled: A cancellation has been requested.
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Expired: Renewal deadline passed.